Privacy Policy

Welcome to House Of Mahek (“House Of Mahek,” “we,” “us,” or “our”). Your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website houseofmahek.com (the “Site”) or engage with our products, services, or communications (collectively, the “Services”).

By accessing or using the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, please discontinue using our Services immediately.

1. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by House Of Mahek through the Site, online transactions, customer support interactions, and any related communications. This policy does not cover third-party websites, applications, or services that may be linked to our Site.

2. Changes to This Privacy Policy

We reserve the right to update, modify, or amend this Privacy Policy at our discretion to reflect changes in our business practices, regulatory requirements, or technological advancements. When we make significant changes, we will update the “Last Updated” date and provide prominent notice on our Site.
If required by applicable law, we will obtain your consent for material changes that impact your rights. We encourage you to review this Privacy Policy periodically to stay informed of our practices.

3. Information We Collect

To provide and improve our Services, we collect various types of personal information from different sources.

3.1 Information You Provide Directly

You may voluntarily provide personal information when interacting with our Site or Services, including but not limited to:

• A. Identity and Contact Information
  • Full name
  • Mailing address (billing and shipping)
  • Phone number
  • Email address
• B. Account Registration Information
  • Username and password
  • Security questions and responses
• C. Payment and Transaction Information
  • Payment confirmation details (processed securely by third-party payment providers)
  • Order history, including purchased products, amounts, and timestamps
  • Shipping and delivery details
• D. Customer Support and Communications
  • Any messages, inquiries, or feedback submitted via our Site or email
  • Requests for assistance, complaints, or claims

3.2 Information Collected Automatically

We automatically collect certain data when you visit or interact with our Site:

• A. Device and Technical Information
  • Type of device used (mobile, tablet, desktop)
  • Operating system and browser type/version
  • IP address and geolocation data
• B. Usage Data and Site Interactions
  • Pages visited, time spent on each page, and navigation patterns
  • Referral source (e.g., how you arrived at our Site)
  • Clickstream data (e.g., clicks on links, buttons, and images)
• C. Cookies and Tracking Technologies
  • We use cookies, web beacons, tracking pixels, and similar technologies to enhance functionality and analyze user behavior. For more details, refer to our Cookie Policy.

3.3 Information Collected from Third Parties

In addition to information you provide and data collected automatically, we may obtain personal information from third-party sources, such as:

• A. Service Providers and Business Partners
  • Shopify and other e-commerce platforms that support our Site
  • Payment processors who handle secure transactions on our behalf
  • Marketing and advertising partners who assist with targeted promotions
• B. Social Media and Publicly Available Sources
  • When you interact with our brand on platforms like Facebook, Instagram, or Twitter, we may receive basic profile information, depending on your privacy settings.
  • We use third-party data responsibly and ensure it aligns with this Privacy Policy.

4. How We Use Your Personal Information

We process your personal information for various business purposes, including but not limited to:

• 4.1 Providing and Enhancing Our Services
  • Process transactions and fulfill orders
  • Deliver products to your specified address
  • Maintain and manage your account
  • Improve website performance and functionality
• 4.2 Communication and Customer Support
  • Respond to inquiries and resolve issues
  • Send service-related emails, such as order confirmations and delivery updates
  • Provide account-related notifications and security alerts
• 4.3 Marketing and Advertising
  • Personalize promotional content based on browsing history and preferences
  • Send marketing emails, SMS, or postal mail (with your consent)
  • Conduct audience segmentation for better ad targeting
• 4.4 Security and Fraud Prevention
  • Detect and investigate fraudulent activity
  • Prevent unauthorized access to accounts
  • Enforce our Terms of Service and other policies
• 4.5 Compliance with Legal Obligations
  • Adhere to tax, accounting, and regulatory requirements
  • Respond to lawful requests from authorities or courts

We do not sell your personal information to third parties.

5. How We Share Your Personal Information

We may share your information under the following circumstances:

• 5.1 With Service Providers

  We engage trusted third-party vendors to perform services on our behalf, such as:

  • Payment processing (e.g., Shopify Payments, PayPal, Stripe)
  • Order fulfillment and shipping carriers
  • IT support and website hosting
• 5.2 With Business and Marketing Partners

  We may share anonymized usage data with analytics providers and advertisers for audience measurement and targeted marketing.

• 5.3 Legal Disclosures and Business Transactions

  We may disclose your personal information:

  • To comply with legal obligations, subpoenas, or law enforcement requests
  • In the event of a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction

6. Cookies and Tracking Technologies

Cookies are small data files stored on your device that help improve your browsing experience. We use:

• Essential Cookies – Required for website functionality
• Performance Cookies – Help analyze how visitors use our Site
• Marketing Cookies – Enable personalized advertising

You can manage cookie preferences in your browser settings. Learn more in our Cookie Policy.

7. Data Security and Retention

We implement robust security measures to protect your information, including SSL encryption, firewalls, and access controls. However, no system is completely immune to security risks.
We retain personal data only as long as necessary for business, legal, and compliance purposes.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access and Review – Request copies of your personal data
• Correction – Update inaccurate or incomplete information
• Deletion – Request deletion of your data under certain conditions
• Opt-Out of Marketing – Unsubscribe from promotional emails
• Restrict Processing – Limit how we use your data in specific scenarios

To exercise your rights, contact us at houseofmahek@gmail.com.

9. Third-Party Links and External Services

Our Site may contain links to external websites. We do not control or endorse third-party privacy policies and recommend reviewing them before providing personal information.

10. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with their data, please contact us for removal.

11. International Data Transfers

If you are located outside India, please note that your personal information may be transferred to and processed in India or other jurisdictions where data protection laws may differ from your country.
We take appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect international data transfers.

12. Contact Information

This Privacy Policy was last updated on February 26, 2025.